Contact Us
We’re here to help with product questions, orders, shipping, returns, payments, and other inquiries.
Email Support
Email: contact@simplehouseliving.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
We usually respond within 1–2 business days. Messages received on weekends or U.S. holidays will be reviewed during the next support period.
Before You Send Your Message
For order-related questions, please include:
- Your full name
- The email address used at checkout
- Your order number
- The product name
- A clear description of your question or issue
- Photos of the product, packaging, and shipping label when reporting damage, missing items, or an incorrect item
Please do not send complete payment-card details, passwords, or other sensitive financial information by email.
Time-Sensitive Requests
Cancellation and shipping-address change requests should be submitted within 12 hours of placing your order. We will make a reasonable effort to assist, but changes may not be available after an order has shipped and may not be possible once processing has begun.
Reports regarding damaged, defective, incomplete, or incorrect items should be submitted within 7 days of delivery. Please include your order number and clear photos of the product, packaging, and shipping label.
Returns
If you would like to request a return, please contact us at contact@simplehouseliving.com before sending any item back.
Approved returns will receive the appropriate return instructions and return address by email. Do not send a return without prior authorization.
For complete return eligibility requirements and procedures, please refer to our Return & Refund Policy.
No Public Storefront or Walk-In Location
SimpleHouseLiving provides customer support online by email and does not operate a public retail storefront or walk-in customer service location.
For approved returns, the correct return instructions and return address will be provided by email. Please do not send packages to an address found on the original shipping label, product packaging, or another source unless our support team specifically instructs you to do so.
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