Return Policy

We want customers to understand the return process before ordering. This policy applies to purchases made through simplehouseliving.com and does not limit any rights or remedies that cannot be excluded or restricted under applicable law.

30-Day Return Window

You may request a return within 30 days after delivery.

To be considered, the return request must be submitted within the 30-day period and the item must meet the eligibility conditions below. Contacting SimpleHouseLiving does not automatically approve a return. Please wait for written authorization and return instructions before sending any item back.

Return Eligibility

For a standard change-of-mind return, the product must be:

  • Unused, unworn, and unwashed

  • Undamaged and in resalable condition

  • In its original packaging

  • Returned with all accessories, parts, manuals, labels, and included items

  • Accompanied by proof of purchase

These standard condition requirements do not prevent a customer from reporting an item that arrived damaged, defective, incomplete, or incorrect.

Items Not Eligible for Change-of-Mind Returns

The following items are not eligible for a standard change-of-mind return:

  • Used, worn, washed, altered, or customer-damaged items

  • Opened personal-care or beauty hygiene products

  • Custom or personalized products

  • Gift cards

  • Items marked Final Sale before purchase

An unopened personal-care or beauty hygiene product may be eligible if it is unused, its seals remain intact, and it otherwise meets this policy.

These exclusions do not limit available remedies for items that arrive damaged, defective, incomplete, or different from what was ordered, or any rights that apply under applicable law.

Return Authorization Is Required

Before sending any item, email contact@simplehouseliving.com with:

  • Your name

  • Order number

  • Product name

  • Reason for the return

  • Photos when the item is damaged, defective, incomplete, or incorrect

If the return is approved, we will provide return instructions and the appropriate return address.

Do not send a return without authorization. SimpleHouseLiving may use different fulfillment and return locations, and the address shown on the original package may not be the correct return destination. Unauthorized returns may be delayed, refused, lost, or ineligible for processing if they do not reach the facility assigned to your return.

SimpleHouseLiving does not publish a public return address.

Return Shipping Costs

SimpleHouseLiving Responsibility

SimpleHouseLiving will pay reasonable authorized return-shipping costs when the item:

  • Arrived damaged

  • Is defective

  • Is missing included parts

  • Is different from the item ordered

Please follow the return instructions we provide. Depending on the circumstances and location, we may provide a prepaid return label, reimburse reasonable authorized return-shipping costs, or offer another appropriate resolution.

Customer Responsibility

The customer is responsible for return shipping costs for:

  • A change of mind

  • Ordering the wrong item, quantity, size, color, or option

  • A return unrelated to product quality, damage, missing parts, or fulfillment error

For customer-arranged returns, we recommend using a trackable shipping method and retaining the shipping receipt. SimpleHouseLiving is not responsible for a customer-arranged return that is lost before reaching the authorized return facility, except where applicable law provides otherwise.

Damaged, Defective, Missing, or Incorrect Items

Contact us within 7 days after delivery at contact@simplehouseliving.com.

Please include your order number and clear photos of:

  • The product and the issue

  • All items received

  • The outer and inner packaging

  • The shipping label

Keep the product and packaging until we provide further instructions.

We will review the information and offer an appropriate resolution based on the circumstances, available inventory, and applicable law.

The 7-day reporting period helps us investigate issues promptly. It does not eliminate any rights or remedies that cannot be limited under applicable law.

Inspection and Approval

Returned items are inspected after arrival.

We may decline or reduce a refund when a change-of-mind return does not meet the disclosed eligibility conditions, subject to applicable law.

If additional information is needed, we will contact the email address provided with the return request.

Refunds

After a return is received, inspected, and approved, the refund will be issued to the original payment method.

The refund generally appears within 5–10 business days after issuance. Banks and payment providers may require additional time to process and post the credit.

Original shipping charges are not refunded for standard change-of-mind returns. When a return results from a damaged, defective, incomplete, or incorrect item, authorized return-shipping costs and any appropriate original shipping amount will be handled according to the circumstances and applicable law.

SimpleHouseLiving cannot issue a refund to a different card, account, or payment method unless otherwise required or permitted by applicable law or the payment provider.

Exchanges

SimpleHouseLiving does not process direct exchanges.

To obtain another product, size, color, or option, return the eligible original item for a refund and place a new order.

Product availability and prices may change between orders.

Order Cancellations

You may request cancellation within 12 hours of placing an order by emailing contact@simplehouseliving.com.

We will make a reasonable effort to cancel an order that has not advanced in processing. A cancellation request is not approved until SimpleHouseLiving confirms it.

Orders cannot be canceled after shipment.

Chargebacks and Payment Disputes

Please contact us first if you believe an order, refund, or charge is incorrect so we can review the relevant records and attempt to resolve the issue.

This does not prevent you from exercising any rights available through your payment provider or under applicable law.

Contact

Email: contact@simplehouseliving.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

Typical Response Time: 1–2 business days